Process Optimization to identify low-cost automation opportunities within the Finance function of a large Healthcare Payer
Read Full Case StudyImplemented a New Technology Platform in Support of the Request for Capital Expenditure Process for a Large Research-based Biopharmaceutical
Read Full Case StudyProcess Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer
Read Full Case StudyDesigned and Implemented new sales support tools and training materials for a Midwest-based Provider of Non-Standard Auto Insurance
Read Full Case StudyImplemented Electronic Data Interface (EDI) capabilities in Support of the Affordable Care Act for a Western US Healthcare Payer
Read Full Case StudyProcess Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group Healthcare
Read Full Case StudyProcess Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier
Read Full Case StudyProcess Redesign and implementation of new contract processing and large group enrollment for a Large, Chicago-based Health Insurance Company
Read Full Case StudyIntegrated people, processes, and technology redesign solution for the Group Enrollment and Administration process at a Large Health Payer
Read Full Case StudyDesigned and Implemented a State-of-the-Art Customer-servicing Information and Referral Service for The Department of Human Services for one of the largest U.S. metropolitan areas
Read Full Case StudyCRM Evaluation and Software Selection for a Non-Profit public media radio and TV station with over 2 million listeners and viewers
Read Full Case StudyCRM Strategy Design
Read Full Case StudyLed the Change Management to replace a site, property, and people database for a research-based biopharmaceutical
Read Full Case StudyProcess Redesign for the customer service unit in a Medicare Advantage division of a Large, East Coast Healthcare Payer
Read Full Case StudyProcess Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer
Read Full Case StudyDeveloped and Implemented a New Customer Service Delivery Model for a National Provider of Affordable, Comprehensive Health Plans
Read Full Case StudyCreated Structure and Discipline around a long-term Enterprise Planning Project for a $1B Small Group and Individual Healthcare Payer
Read Full Case StudyProcess Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance
Read Full Case StudyProcess Redesign supporting Carrier POS and Premium Accounting for a $400M Provider of Non-Standard Auto Insurance
Read Full Case StudyImplemented an Integrated Process, People, and Technology Solution for a $300M Provider of Non-Standard Auto Insurance
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