Overview:

Process Redesign and Change Management for an Electricity and Natural Gas Provider. The first nationally branded provider of electricity and natural gas to residential and small commercial customers in the United States

Business Issue:

As part of its efforts to be a “virtual organization,” this Energy Company chose to outsource several key business functions to an external service provider, including information systems development. As a result, the company found it difficult to manage and monitor the status, costs, and risks of ongoing projects. NewPower felt it could improve cycle times, and decision-making by implementing a Program Management Office (PMO) to provide oversight and governance for project teams and external service providers.

Actions:

• Developed a Program Management Strategy to provide the PMO vision and clarify the PMO development approach
• Developed and implemented processes to share information about project activities and enhance decision-making making at key checkpoints throughout project life cycles
• Created communication materials to educate the organization on the Program Management Strategy, share project information across the organization, and help facilitate project-related meetings
• Coordinated the process improvement efforts of external service providers to ensure they are aligned with and support the business objectives of NewPower